Membership add-ons

Add-ons are optional services customers can add to a paid membership — think gift wrapping, priority support, or an extra product drop. Each add-on is its own product in your Shopify store, priced per billing frequency alongside the membership itself.

Turn on add-ons

Open Loyalty in the left navigation.
In the VIP Tiers section, click your paid membership.
Select the Membership Add-ons tab.
Turn on the Membership Add-ons switch. Your first add-on card appears automatically.
Fill in the add-on details, then click Save.

Click Add Add-on to offer more than one. Customers see each active add-on as an optional extra for the membership.

Where members add and remove add-ons

Add-ons are for members who already hold the membership. They manage them in their wallet, under Manage Membership, in the Add-ons section, or from the Toki membership block in their Shopify customer account. Manage Membership is a button you add to the wallet yourself (see "Where members manage their membership" in Paid membership billing). Each add-on shows its price and status: Available, Connected, or Cancellation scheduled.

To add one, the member selects the add-ons they want and clicks Connect selected add-ons. A confirmation shows the regular price, any prorated discount, and the amount charged now to the membership's saved payment method. They click Confirm.
To remove one, the member clicks Cancel next to a connected add-on. The add-on stays on until the next renewal, then drops off the membership. Until then they can click Undo cancellation.

Add-ons are available on recurring memberships (Monthly, Quarterly, Annually) while the membership is active.

Add-on settings

Each add-on card has these fields:

Field	What it does
Add-on Name	The add-on product name shown to customers. Required.
Add-on Description	Additional details about this add-on.
Status	Set to Active when the add-on is ready for customers, or keep it in Draft while you work on it.

Once saved, the card also shows the add-on's product in your Shopify store, so you can open it in the Shopify admin.

Pricing per frequency

Add-ons follow the billing frequencies of the base membership. If your membership sells Monthly and Annually, you set a Monthly and an Annually price for every add-on. Turn on at least one billing frequency on the base membership to configure add-on pricing.

For each enabled frequency you set:

Field	What it does
Price	What the customer pays for this add-on at that membership frequency.
Tracking: tags	Tags added to the customer's profile in Shopify. Separate multiple tags with commas.

Trials

If a frequency on the base membership includes a trial, the add-on follows the same trial Duration automatically. You choose the add-on's First Payment — the price for the add-on's first payment during the trial (0 by default).

Remove an add-on

Open the add-on card and click Remove This Add-on, then click Save.

Charges for add-ons added mid-cycle

Members can add an add-on at any point in their billing cycle. Toki charges it right away with the membership's saved payment method, then renews it together with the membership on each billing date. Two things change what the member pays now:

Enable Prorations (on the Loyalty page, in the Paid Membership Settings section). When it's on, the first charge covers only the days left until the next renewal: with half the cycle remaining, the member pays half the add-on price. Every charge is at least $0.50.
Trials. While the membership is in its trial, the add-on is connected with no charge now, and billing starts with the membership's next payment.