Most loyalty programs get set up once and forgotten. Operator runs yours every day, so more customers come back and fewer perks go to people who don't need them. You set the budget and see the profit it adds.
On the call, we'll show you what Operator would do in your store. We take on 10 new stores a month.We'll email you when a spot opens. We take on 10 new stores a month.
Yours probably still runs the way you set it up, while your customers change and your costs go up. Operator learns from every perk it tries, and each new AI model makes it smarter. So your program keeps getting better.
You usually find out a customer is gone weeks too late. Operator watches for things like unused points or someone trying to pause their subscription. Then it gets in touch before they leave. Sarah could have walked away four times in her first four months. Operator stepped in each time, and she's still a customer.
Operator gives perks only to customers who'll order because of them. Tom hasn't ordered in 40 days, so he gets a free bag of coffee with his next order. Leo orders every month no matter what, so he gets nothing. Neither does Jess, who'd just learn to wait for a deal.
Operator leaves a random group of customers alone. They still get your regular program, just no extra perks. Each month, it compares them with everyone else. The difference, after costs and perks, is your extra profit. Perks that didn't pay off show up in the report too, and Operator stops using them.
Want to see how it would work in your store?
For example, someone uses a reward on top of a sale, or keeps their points after a refund. Operator fixes simple problems itself and asks you about the rest. It also adds missing points before customers have to ask where they went.
Say 37 customers keep getting stuck just below your gold tier. Operator suggests letting people into gold at $400 instead of $500. First, it runs the idea against your past orders. You see what it would likely do to revenue, profit and the points you'd pay out. Nothing goes live until you approve it.
Set a monthly budget for perks and the lowest profit margin you'll accept. Then choose what Operator can do without asking. Everything else waits for your OK. You can see why it did each thing and undo any change to points or rewards. To start slow, have it make suggestions only.
Once a week, Operator sums up what it did and how much extra profit it brought in. Then you approve, edit or skip the few things that need your OK, and you're done.
Klaviyo, Attentive, Gorgias, Smartrr and more than 20 others. If yours isn't on the list, tell us on the call.
Only if you approve. Day to day, Operator adds perks and messages on top of your program. It may also suggest changes, like letting people into gold sooner, and it shows you the numbers first. Until you say yes, your points, tiers and rewards stay as they are.
You choose. Operator can use your templates or write new ones that sound like you, then send them through Klaviyo or Toki. New messages wait for your OK unless you say otherwise.
Turn Operator off with one switch, and your loyalty program keeps running as before. You can export your members and their points anytime.
No. Operator learns which kinds of perks work across stores, but no store ever sees another store's customers.
Yes. It starts with what works in stores like yours, then learns from your own customers.
You'll see what Operator would do for your customers, and you can ask us anything. During early access, we take on 10 new stores a month.