Gift card settings
Two store-wide settings control how gift cards behave across your whole store: Assign customer to gift card and Gift card restrictions. Both live in the Gift Card Products section and apply to every gift card product at once.
Where to find them
- Open Loyalty.
- Scroll to the Gift Card Products section. The two checkboxes sit below the list of gift card products.
- Check or uncheck a setting, then click Save.
| Setting | What it does |
|---|---|
| Assign customer to gift card | Automatically assigns each created gift card to the matching Shopify customer. |
| Gift card restrictions | Gift card products cannot be purchased using gift cards. This prevents abuse of gift card purchases. |
Assign customer to gift card
When this setting is on, every gift card Toki creates is attached to the matching customer in your Shopify admin. Shopify then sends its own notification to that customer, so Toki skips its gift card email — the customer gets one message, not two.
Gift card restrictions
When this setting is on, customers can't pay for a gift card product with another gift card. Without it, someone could keep turning one gift card into new ones — this setting closes that loop.
The restriction applies automatically at checkout, and Toki keeps it up to date whenever you add or edit a gift card product. If Toki is connected to more than one of your stores, it applies in each of them.
App update required banner
This setting needs an extra Shopify permission. If you see an App update required banner — or the Gift card restrictions checkbox isn't shown yet — update the app's permissions as the banner asks. Chat with us and we'll walk you through it.