Review groups
A review group holds a set of reviews and the rules that apply to them. Learn how to create your first group, add more, hide a group from your storefront, and read the group summary on the Reviews page.
Collect, moderate, import, and syndicate product reviews.
A review group holds a set of reviews and the rules that apply to them. Learn how to create your first group, add more, hide a group from your storefront, and read the group summary on the Reviews page.
Choose what customers can include in a review — star rating, pros and cons, photos and videos — and customize the wording of the review form on your product pages. Also covers the incentivized review badge and how Toki links a review to the customer's order.
Add your own questions to the review form, show different questions for different products, and display summarized answers and filters on your storefront.
Decide which products customers can review in a review group and which customer segments can't submit reviews, and see where Toki applies those rules.
Approve, reject, or delete customer reviews, choose whether new reviews in a group wait for you or are approved automatically by rating, and see what an approval sets in motion.
Find any review on the Reviews page with status tabs, search, filters, and sorting, update statuses in bulk, open the details, and reply. Also covers the Reviews tab on a customer's profile and creating a review link for an order.
Group related product listings, such as colorways sold as separate products, so each product page shows their combined reviews, review count, and rating.
Let Toki write a short AI-generated summary of what customers say about each product from its approved reviews, show it in the reviews widget, and browse every summary in the Toki app.
Move your existing product reviews from Yotpo, Judge.me, Stamped.io, or Klaviyo into Toki with one CSV upload. Required columns per platform, what happens to each row, and how to track the import.
Send your approved product reviews to Google Merchant Center so star ratings show with your Shopping ads and free listings. Generate the feed URL, choose which review groups to export, and read the readiness checks.