Community channels
Create chat channels your customers open from their wallet. Set the name, type, and status, add a logo and banner, and choose whether people can react, share files, and reply in threads.
Chat channels connecting you and your customers.
Create chat channels your customers open from their wallet. Set the name, type, and status, add a logo and banner, and choose whether people can react, share files, and reply in threads.
Decide who can write messages in a community channel: everyone, only your team, or customers in the segments you choose. Replies get their own rule.
Give every customer a private one-on-one conversation with your store. How personal channels work, how to find a customer's conversation, and how one set of settings applies to all of them.
Read and answer community messages from the Toki app. Post with formatting, emoji, and files, react, reply in threads, edit your own messages, and pin or delete any message as an admin.
Ban or mute a customer in a community channel, give a reason they will see, choose how long it lasts, and review or lift penalties from the channel's Moderation list.