One program for every store you run
Members earn and spend in every store, their profile follows them, and you see each store's numbers or all of them together.
On paid plans, from $49/month · 14-day free trial →Customers don't think in stores; they think in brands. If you run regional storefronts, sister brands or a family of single-category shops, a separate loyalty program per store asks customers to start from zero every time they cross a border you drew. Toki runs one program across all of them.
One program, every storefront
In an umbrella setup, several Shopify stores share a single Toki program. Members earn in one store and redeem in another, carry one profile everywhere, and can see orders from every store in their wallet.
GOAT runs one Toki program across nine specialty candy stores, from Licorice.com to Chocolate.com. Members spend 2.6× more, repeat at 2.7× the rate, and are 2.9× more likely to shop across multiple stores than non-members.
Members are one person everywhere
- Cross-store member details — the member page shows details and recent purchases from every store, not just the one you're logged into
- Profile sync — name, email, addresses and marketing consent updated in one store carry over to every other
- Customer IDs by store — support jumps straight to the customer's record in the right store
- Group accounts — shared loyalty-group wallets for clubs, teams or B2B companies stay in sync across stores too
Grow across your brands
A multi-store program is a cross-sell engine, if you reward it:
- First purchase in another store — a purchase rule that pays a customer for trying a sister brand
- Rewards by store — limit a reward to the stores you choose, so each brand can keep its own offers
- Gift cards that work everywhere — Toki gift cards are created in every connected store, and each code works in all of them
- Brand-specific balances — run several store credits under one umbrella if each brand needs its own currency
See each store, or all of them
Every analytics tab has a Current / All shops switch: one store's numbers, or the whole group combined. CSV exports follow the same switch, so finance gets per-store and consolidated figures from the same place.
One program across multiple stores comes with Toki's paid plans, from $49/month with a 14-day free trial — see pricing. Running several brands? Book a demo and we'll walk through an umbrella setup for your stores.
Frequently asked questions
Can one loyalty program cover several Shopify stores?
Yes. In an umbrella setup, several Shopify stores share a single Toki program. Members are treated as one person everywhere: one account, earning and redeeming in every store.
Do customer profiles stay in sync between stores?
Yes. Profile updates made in one store — name, email, addresses and marketing consent — carry over to the customer's record in every connected store, and the member page shows details and recent purchases from all of them.
Can I reward customers for trying another of our stores?
Yes. A purchase rule rewards a customer's first purchase in a different store of your umbrella setup — built for cross-brand acquisition. Rewards can also be limited to the stores you pick.
How do I see results per store?
Analytics has a Current / All shops switch on every tab, so you can look at one store or the combined numbers, and exports follow the same switch.
Which plans include multi-store loyalty?
One loyalty program across multiple stores comes with Toki's paid plans, starting with Pay as you Go at $49/month with a 14-day free trial.