One loyalty program, online and in store
One balance, one member profile, every channel — earn and redeem at Shopify POS, scan wallet passes at the counter, and keep online and retail perfectly in sync.
Retail loyalty has a split-brain problem: the ecommerce program lives in one app, the in-store punch card lives in a drawer, and neither knows the other exists. Customers notice — "I have points online but you can't see them here?" is a conversation your staff shouldn't have to keep having. Toki runs one program across both.
Native at Shopify POS
Toki plugs into Shopify POS directly:
- Earn at the register — orders award points by the same rules as online
- Redeem at the register — staff apply rewards and store credit in the cart
- Perks apply automatically — tier discounts and membership pricing follow the customer into the store
- Real-time sync — the balance updates everywhere before the receipt prints
Setup is configuration, not development: install Toki, enable the POS extension, and your retail locations run the same program as your storefront. For a deeper look at what to demand from any system, read our guide to POS systems with loyalty programs.
The wallet pass is the loyalty card
Plastic cards get lost; phone numbers hold up the line. Every Toki member gets an Apple/Google Wallet pass with a scannable barcode — the cashier scans it, the profile appears, perks apply. It's faster than a phone-number lookup and it doubles as a push channel after the customer leaves (including location-based "you're nearby" alerts).
In-store shoppers without a pass? They join at the counter — one tap adds the pass on the spot, and the referral link inside it starts working immediately.
Beyond Shopify POS
Multi-location retailers often run dedicated POS platforms. Toki integrates with Heartland POS, Pickware POS and PredictSpring — same single-balance model, same real-time sync. Custom register stack? The Toki API exposes the same earn/redeem primitives.
Proof it works in retail
Harmon Discount — a brick-and-mortar chain — runs its program on Toki wallet passes at the register and sees a 94.6% repeat rate from loyalty members. Omnichannel isn't a slide-deck word here; it's the difference between a program your retail staff push and one they apologize for.
One program, every channel, no reconciliation. Install Toki or book a demo to see the POS flow end to end.
Frequently asked questions
Does Toki work with Shopify POS?
Yes, natively. Customers earn and redeem points at the register, tier perks and members-only pricing apply automatically, and the balance is the same one they see online — synced in real time, both directions.
How do you identify a loyalty member at the register?
Fastest: scan their Apple or Google Wallet pass — every Toki member gets one with a barcode tied to their profile. Staff can also look up by email or phone through the standard POS customer search.
Can customers earn online and redeem in store (or the reverse)?
Yes. It's one program with one balance. Points earned in your retail store are spendable at online checkout the same minute, and vice versa. Tiers and membership perks follow the customer across channels too.
What if I don't use Shopify POS?
Toki integrates with retail POS systems including Heartland, Pickware and PredictSpring, with the same one-balance model. If you run something else, talk to us — the Toki API covers custom POS setups.
Can in-store-only retailers use Toki?
Yes. Harmon Discount runs Toki across a retail chain — wallet-pass loyalty at the register drives a 94.6% repeat rate from members. You don't need an ecommerce-first program to make the economics work.