Time in Tier Requirements

Create VIP tier requirements based on how long customers have maintained their current tier level.

What's New

A new "Time in Tier" condition lets you require customers to maintain their current tier for a specific period before advancing. You can set requirements like:

• Over all time (must have been in tier at any point)
• In the last X days/months/years
• Older than X days/months/years (minimum duration)
• Since a specific date
• Between specific dates

Why It Matters

Previously, tier advancement was only based on actions (points earned, purchases made). Now you can reward sustained loyalty:

• Prevent quick progression: Stop customers from racing through tiers with short-term spending spikes
• Reward sustained engagement: Recognize long-term loyal customers over one-time big spenders
• Create exclusive top tiers: Require proven long-term loyalty for VIP status
• Encourage status maintenance: Motivate customers to stay engaged over time

Perfect for building tiered programs that value customer lifetime engagement, not just transaction volume.