Create the Perfect Customer Experience with a Subscription App on Shopify

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Unlock the secrets to enhancing your e-commerce customer experience with Shopify monthly subscription apps. Dive into personalized journeys, increased satisfaction, and loyal superfans.

Subscription-based models are a match made in heaven for your business and customers.

For the consumer, it’s the ease of convenience. Once you’ve set up your subscription interval, you can set it and forget it. No more last-minute runs to the store or forgetting to place your order.

The consistency frees up your time, streamlining routines and minimizing decision fatigue.

And that convenience? It’s a major selling point.

In the Customer View 2020 report:

  • 52% of consumers said half or more of their purchases are influenced by convenience.
  • 83% say convenience is more important than it was five years ago.
  • 9 in 10 customers are more likely to choose a retailer based on convenience. 

For your business, the subscription model brings the benefits of customer retention and predictability

You’ll enjoy the security of recurring revenue from a loyal customer base, reducing your customer acquisition costs, improving inventory management, and giving you a stable

foundation for growth, innovation, and expansion.

Unlock the secrets to enhancing your e-commerce customer experience with Shopify monthly subscription apps. Dive into personalized journeys, increased satisfaction, and loyal superfans.

7 Ways to Create a Great Customer Experience with a Shopify Monthly Subscription App 

Ready to learn how to enhance your ecommerce journey and get the most out of your Shopify subscription app? 

Here are the top strategies for fostering brand loyalty and creating an exceptional customer experience. 

1. Use a Customizable Customer Portal 

A customizable customer portal is the key to crafting an exceptional customer journey within your Shopify product subscription app.

Think of it like your brand’s VIP lounge.

Customers can access an exclusive space tailored to their past orders, preferences, and personalized recommendations.

It’s a curated experience that demonstrates your value proposition,  drives brand affinity, and increases customer satisfaction. 

That’s not all.

A white-label customer portal is a gold mine for growing your business. It allows you to track customer behaviors, learn from your audience, and use the data to make smarter business decisions to improve your products and the overall customer experience.

It’s also significantly less resource-intensive than building an in-house option and a major differentiating factor.

You're putting customers in the driver's seat by offering a portal that grants them control and insight into their subscription journeys. This level of empowerment goes a long way in fostering trust and solidifying the connection between your brand and your loyal customers.

In an era where personalized experiences are revered, the ability to offer a tailor-made hub that caters to their individual needs will set your subscription service apart from the competition.

2. Add Personalization Throughout The Customer Journey 

Personalization isn’t a “nice to have.” It’s a necessity.

80% of consumers are more likely to purchase from a brand offering a personalized experience, and research shows that if you excel at personalization, it can generate a 10% to 15% revenue lift.

That’s why a Shopify subscription box app with the functionality to analyze your customer data is important.

Using this information, the app can drill down into individual preferences and past behaviors to create a tailored shopping experience. 

The result? An increase in customer satisfaction.

Your audience receives the right recommendations, push notifications, or challenges at the right time.  Your promotional messages no longer feel “spammy” but relevant and useful, cultivating an emotional connection and increasing engagement and conversion rates.

Need help getting the data you need? Integrate your subscription app with TOKI and start incentivizing zero-party data.

It’s the best way to enhance your personalization because the information comes directly from your audience. You’re not collecting the data from a third-party app, making the data highly accurate and your job of creating a tailored experience easier.

3. Offer a Flexible Subscription Experience 

Flexibility is key to creating an exceptional customer journey with a Shopify subscriptions app.


You’re allowing the customer to create an experience that works for them. It’s an approach that recognizes one size does not fit all when it comes to customer preferences and needs.

Think of it this way.

If you’re going backpacking in Europe for a month, what’s more convenient?

  1. Canceling all your subscriptions one by one so no deliveries come while you’re away.
  2. Having the ability to pause your subscription until you return.

Without a doubt, number 2.

What does a flexible subscription service look like?

  • Choosing the frequency of deliveries
  • Altering the contents of a subscription box
  • Offering loyalty alliances with other brands
  • Offering different tiered loyalty programs
  • Giving users the choice to choose between rewards like store credit or cashback 

The power is in the hands of the customer. 

This customer-centric approach acknowledges life is dynamic and preferences can change at the drop of a hat. By showing your customers you’re willing and ready to meet them where they are, your brand is evolving with them instead of against them.

A flexible subscription experience establishes a strong foundation for customer loyalty and satisfaction, as users recognize your brand is treating them like an individual and not a number in every interaction.

4. Incentivize Your Subscriptions 

Having trouble getting subscription users? Seeing a drop off in month 3?

Incentivizing with only points isn’t going to drive subscriptions to your store or keep users around for long.

Instead, you need to deploy meaningful subscription incentives that your customers actually want.

What does that mean?

  • Free gifts in your subscription cycle.
  • Cashback to give users a reason to come back.
  • Accelerators for hitting subscription milestones. 

TOKI’s integration with Shopify subscription apps gives you instant access to set up these reward activities and to start benefiting from results like a 62% increase in subscription lengths and an 88% decrease in churn.

As you can see, the right incentives are potent tools for customer retention and enhancing the customer experience. 

By switching to enticing rewards and embracing innovative features like those offered by TOKI, you can create a holistic customer experience that blends convenience, rewards, and community engagement.

It’s a formula that leads to sustainable growth and an army of superfans.

You’re no longer offering just a product. You’re offering an experience complete with rewards that keep users engaged and excited, transforming your subscription model into a powerhouse of customer satisfaction and loyalty.

5. Allow SMS & Email Subscription Management 

Enabling SMS and email subscription management in your Shopify monthly subscription app is an easy way to boost the customer experience.

According to Shopify’s Future of Commerce report,  46% of shoppers are actively looking to shop from businesses that clearly show anticipated delivery times. 

Features like SMS and email notifications keep customers up-to-date with their orders and give users a hassle-free way to adjust delivery dates. 

No more having to contact customer support, wait for a reply, or stay on hold for an eternity.

This level of communication increases convenience and prevents inconveniences like missing a delivery.

The ability to be able to manage subscriptions via SMS is also a game-changer.  It empowers the consumer to make changes anywhere, anytime, without waiting to get home.

And a passwordless or magic link login? It’s a growing e-commerce trend for a reason. A magic link or passwordless authentication helps you improve your security while still providing a seamless user experience.

By offering these advanced features in your subscription app, you're meeting the expectations of modern consumers and exceeding them. 

Empowering customers with easy-to-use tools for subscription management and secure logins not only streamlines their experience but also positions your brand as forward-thinking and committed to delivering a top-notch customer journey.

6. Opt for Mobile-First Optimization 

In a world where our phones are practically glued to our hands, making your Shopify monthly subscription app mobile-friendly isn't just smart – it's a must for nailing that top-notch customer experience.

From keeping up with friends and family to replying to emails and shopping online, our devices do it all, and so should your Shopify subscription app.

When you optimize your customer journey for mobile, it’s more than creating a convenient option. It’s about understanding your user's needs and creating a seamless experience across devices.

Optimizing for mobile gives your shoppers the ability to:

  • Add, pause, or cancel subscriptions on a whim.
  • Download membership referral passes on Google or Apple Wallet and earn referral points on the go.
  • Scan QR codes and NFC chips to collect rewards for checking in.
  • Respond to location-based push notifications for promotions, scavenger hunts, and more.

As the digital landscape continues to evolve, catering to the mobile-centric lifestyle of your customers is a strategic move that demonstrates your commitment to providing a comprehensive and accessible customer experience. 

Whether in a coffee shop, on a train, or simply relaxing at home, ensuring that your subscription app seamlessly accompanies customers on their mobile journey speaks volumes about your brand's dedication to convenience and customer-centricity.

7. Analyze Your Customer Data 

The final step in creating an outstanding customer experience with your Shopify subscription app is your analytics dashboard.

Data analysis is a powerhouse move to understand your customers and use the insights to take action and refine your subscription offerings based on what customers actually want.

For example, you’ll have access to the Audience Segmentation feature with the TOKI integration. It allows you to splice your customers into groups based on their reward level and other data points. You can export this information and use it on other marketing channels to create lookalike audiences. 

The TOKI Analytics dashboard gives you a real-time look at how engaged your customer base is with your brand. You can see what makes them tick and get a sense of what activities, perks, and loyalty strategies work best to motivate your audience.

This data-driven approach curtails educated guesses and helps you fine-tune your strategy.

The end result? A better customer experience that resonates with their desires.

Take Your Subscription Game to the Next Level With TOKI

In a world where customer experience reigns supreme, Shopify monthly subscription apps have the potential to revamp the customer experience - you just need to make sure you’re utilizing the right features to their full potential.

The power of predictability, the allure of personalization, and the convenience of on-the-go management converge to create an experience that's tailored, engaging, and truly memorable. 

From allowing flexible subscription options that fit every lifestyle to delivering notifications that keep customers in the loop, these features will bring your brand up-to-date with customer expectations.

And if you're looking to take your subscription game to the next level, add TOKI to your tech stack. With an array of customer-centric features, giving shoppers personalized experiences, flexibility, and transparency has never been easier.

Get started with TOKI for free.

In the rapidly evolving world of e-commerce, where competition is fierce, and consumer expectations are soaring, creating a seamless and delightful customer experience is crucial.

Modern customers want something more than just a good product. 

There is a shift towards providing an immersive and personalized journey that resonates with their individual needs and preferences.

And your Shopify monthly subscription app? That’s your golden ticket to creating an unforgettable and “sticky” customer experience.

To do that, you need to know how to get the most out of your app and your subscription model to forge deeper connections with your audience, increase customer satisfaction, and turn casual shoppers into lifelong superfans.

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