Grant Reward Workflow Action

Issue any reward directly from a workflow, with dynamic amounts and the ability to pick the recipient.

What's New

The new Grant Reward action lets a workflow hand out a reward—points, discount, gift, or any reward type you've configured—without tying it to a specific activity.

Key Capabilities

• Any reward type - choose from the same reward options available on activities
• Dynamic amounts - use template variables or arithmetic (numbers and decimals) to calculate the amount from event data
• Choose the recipient - default to the customer who triggered the workflow, or supply a different user ID (great for rewarding referrers or gift senders)

Form Answers as Conditions

Also new this week: activity unlock conditions can now check answers a customer submitted in a form. Reward customers differently based on what they told you.

Use Cases

• Grant a bonus when a webhook from another system fires
• Reward the referrer when the referred friend hits a spend threshold
• Give a tailored reward based on quiz or survey answers

Why It Matters

Workflows were great at reacting to events. Now they can also do the thing that matters most in loyalty: give people something.