Manual Activity Completion

Complete any activity for any customer from a dedicated page in the merchant portal, plus an Update Segment workflow action.

Manual Completion Page

A new page where you pick a customer, pick an activity, and mark it complete—with the reward issued exactly as if the customer had done it themselves. Add a note for the audit trail.

Use Cases

• A customer proves they posted on social but the tracking missed it
• In-store events where staff confirm attendance
• Migrations where you need to honor completions from a previous system

Update Segment Action

Workflows can now update a segment's definition—adding or removing conditions programmatically. Use it to build segments that evolve with your campaign calendar.

Also Shipped

• Recurring scheduled store credit purges

Why It Matters

Rules catch 99% of cases. This page is for the other 1%, which is where support tickets live.